It’s really important that you collect your food order from store on the arranged date. As food orders are perishable, we don’t keep them until the next day.
Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Emilia’s Cakes and are not automatic.
Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.
If you would like to learn more, discuss your current order or enquire about a return or a refund please contact us via e-mail at info@emiliascakes.com.